Shipping & Returns

Shipping

We can ship to virtually any address in the world. Shipping to the UK is free for standard delivery purchases, and are usually dispatched the same day with Tracked 48 service. At checkout, you will have the option to pay for expedited next working day delivery, the price of which varies by weight and location. Order before 1 PM to guarantee next working day delivery (not available to the Highlands or islands) 

Please note all UK deliveries are tracked and must be signed for. You will receive a tracking number and tracking details via email or SMS (if you provide your phone number), and you will have the opportunity to designate a safe place if you will not be home on the day of delivery. Please note we are unable to deliver on weekends or Bank Holidays.

All international orders will be shipped via standard service for a flat £10 fee. Please note delivery times will vary based on your location. 

All items will come wrapped in OneByOne branded packaging, free of charge.

UK Returns Policy

You may return most new items within 30 days of delivery for a full refund. All UK based return parcel postage will be paid by OneByOne. You will be able to print off a Royal Mail return label from the link we provide you, and drop off your parcel at any Post Office or Royal Mail collection point nearest to where you live. You can find your nearest Post Office by using Royal Mail's branch finder at http://www.royalmail.com/branch-finder.

When reporting an item you wish to return to us, you will receive a return reference code from us. Please be sure to write this code on the outside of your box to expedite processing your return.

You will receive a tracking number once you drop off your return parcel to your Post Office, which will allow you to track the progress of your return to us. We will also email you within 24 hours of receiving your return parcel. We will process your refund within two business days of receiving your return parcel. 

To initiate a return, please either Contact Us with your order number and details about the product you would like to return, or email us at returns@onebyonejewellery.co.uk. We will respond quickly with instructions for how to return items from your order.

International Returns Policy

International customers also have the option to return unwanted or damaged items within 30 days of delivery. Please Contact Us with your order number and details about the product you would like to return, or email us at returns@onebyonejewellery.co.uk. We will respond quickly with instructions for how to return items from your order. International customers should send their returns to our return address:

OneByOne
Suite 131
61 Victoria Road
Surbiton
KT6 4JX
UNITED KINGDOM

When filling in your international postage label, please state "returning to seller" in the item description in order to expedite your return parcel to the UK.